Q: What payment methods do you accept? A: We accept all major credit cards, including Visa, Mastercard, and American Express, as well as PayPal and bank transfers.
Q: How long does it take to receive my order? A: Delivery times vary depending on your location and the shipping method you choose. We offer standard and express shipping options within the UAE.
Q: Can I track my order? A: Yes, you can track your order through our website using the tracking number provided in your shipping confirmation email.
Q: What is your return policy? A: We offer a 30-day return policy for defective products or products that do not match the description on our website. We do not offer refunds, only replacements. The returned product must be in its original condition and packaging. Shipping costs for returns and replacements will be borne by the customer.
Q: What if I receive a defective product? A: If you receive a defective product, please contact us immediately at [contact email/phone number] and we will arrange for a replacement.
Q: Do you offer international shipping? A: Currently, we only offer shipping within the UAE. We may expand to international shipping in the future.
Q: Can I cancel my order? A: If you need to cancel your order, please contact us as soon as possible at [contact email/phone number]. If your order has not yet been shipped, we can cancel it and issue a refund.
Q: How can I contact customer service? A: You can contact us at [contact email/phone number] during our business hours [list business hours here]. We are also available on social media [list social media handles here].
Q: What if I have a problem with my order? A: If you have a problem with your order, please contact us immediately at [contact email/phone number] and we will do our best to resolve the issue.
Q: Do you offer warranties on your products? A: Some of our products come with warranties. Please refer to the product description on our website for warranty information.